Updated September 4, 2020
Purchases made at pedaltrain.com are eligible for return within ten (10) days of the item's delivery. Returned goods must be received in perfect, unused condition in original packaging with all original tags.
- Contact Pedaltrain for return authorization
- Choose one of two shipping methods:
- You can ship the package to us using the method you deem best (UPS, USPS, FED EX, etc). This expense will not be reimbursed.
- If you would like, we can send you a call tag for the package, and we will deduct the cost of return freight when the refund is processed. We may have lower rates than you can get at a retail shipping location. We will not mark up the shipping expense, it will be passed through to you as it is charged to us.
- Ship your items back to Pedaltrain as directed
- Your items will be inspected
- If approved, a refund will be issued to the original payment method, less our original shipping expense to you, and less the return shipping expense if you choose that option (detailed above)
Return Authorization: Your item will receive an RMA number unique to you. This helps us track your package internally. Please, do not return items without an RMA number.
Return Shipping: It is your responsibility to ship the items to us. Be advised that shipping large items can be expensive. If you choose the call tag option described above, this expense will be deducted from your refund.
Original Shipping: If a refund is approved we deduct our original shipping expense from the refund amount.
Restocking Fee: We want you to love your Pedaltrain product, so we don't charge a restocking fee. However, it's your responsibility to ship the item back to us in perfect, unused, condition. We reserve the right to reject items that are used, abused, destroyed, intentionally damaged, etc.
Notifications: Your item will be inspected quickly, and if we have any questions or concerns we will contact you. Proof of purchase or other identification may be required to process a return. You will receive system notifications when your refund is processed.
Refund Processing: We will issue a refund to the original form of payment only. Refunds are usually issued within one business day of receiving the returned item. The system will notify you when your refund is processed.
Refunds usually clear the banking system quickly, but it can take up to 30 days for a refund to clear. If you think your refund is late or missing it is likely in-process. If you think your refund is missing, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org. We are happy to assist.
Sale items (if applicable): Closeouts, B-stock, blemished and discount items are sold as-is and not eligible for return or exchange.
Exchanges: We are unable to offer an exchange service at this time. Should you want to exchange an item, simply return the original item for a refund. You may purchase the replacement at your convenience, before or after you receive your refund.
Gifts: If you received the item item as a gift, and would like a Pedaltrain.com store credit instead of a refund to the original form of payment, please contact us with the order details and we'll work to help make it happen.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, less shipping expense. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he or she will find out about your return.
Other: If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. Our preferred shippers are FedEx Ground and UPS - they are reliable, offer tracking, and convenient locations around the USA.
Mail Fraud: We prosecute mail fraud 100% of the time. False or misleading claims of missing packages will be prosecuted. Sorry to even have to say this, but the world is what it is.
If You Received Incorrect, Incomplete or Defective Product
If you received the wrong product or are missing something from your order, please contact us. We will make it right. Let us know what went wrong. Please include your order number and a picture, which will help us resolve your issue quickly. If your product arrived defective, don't worry. We will move mountains to set things right.